Returns & Refunds

Returns & Refunds Policy

Effective Date: 25 February 2026
Website: www.underthebar.co.uk
Company Name: Underthebar
Email: contact@underthebar.co.uk
Phone: +44 7919 154960

This Returns & Refunds Policy outlines your rights and our procedures in accordance with UK consumer law.

1. 14-Day Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

  • You must notify us within 14 days of receiving your order.
  • Goods must be returned within 14 days of cancellation.
  • Items must be unused and in their original packaging.
  • You are responsible for return shipping costs unless the item is faulty.

Refunds will be processed within 14 days of receiving the returned goods.

2. Faulty or Damaged Goods

If you receive goods that are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

  • Please contact us within 48 hours of delivery.
  • Provide photographs and a description of the issue.

If the item is confirmed faulty, we will offer a replacement or full refund, including reasonable return postage costs.

3. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used, including but not limited to:

  • Personalised or custom products
  • Items showing signs of use
  • Products not returned in original condition

4. Exchanges

If you wish to exchange an item (for example, for a different size), please contact us first. Exchanges are subject to stock availability.

Customers are responsible for return shipping costs for exchanges unless the item is faulty.

5. How to Start a Return

To initiate a return, please email contact@underthebar.co.uk with your order number and reason for return.

6. Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.